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Warranty Information

RaptoPart.com Warranty Policy

At RaptoPart.com, we are committed to providing our customers with high-quality automotive parts and excellent customer service. We understand that sometimes issues can arise, and we aim to resolve them quickly and efficiently. Please read our warranty policy below for details on coverage and procedures.

Standard Warranty Coverage

All parts sold by RaptoPart.com, except for engines and transmissions, are covered by a 30-day warranty from the date of purchase. This warranty is designed to protect against defects in materials and workmanship under normal use and service.

Warranty Terms

  1. Warranty Duration: The warranty period begins on the date of purchase and extends for 30 days. Engines and transmissions are excluded from this standard warranty and may have separate terms.

  2. Coverage: This warranty covers defects in materials and workmanship. If a part is found to be defective during the warranty period, RaptoPart.com will, at its discretion, repair, replace, or refund the purchase price of the defective part.

  3. Exclusions: The warranty does not cover:

    • Parts that have been improperly installed or maintained.
    • Parts that have been used for purposes other than their intended use.
    • Damage resulting from accidents, misuse, or modifications.
    • Normal wear and tear.

  4. Proof of Purchase: A valid proof of purchase (receipt or order number) is required for all warranty claims.

  5. Claim Process:

    • Inspection: The defective part must be inspected by a RaptoPart.com representative. This may involve returning the part to us for examination.
    • Approval: If the defect is covered by the warranty, we will proceed with the repair, replacement, or refund.
    • Shipping Costs: The customer may be responsible for shipping costs associated with returning the defective part to RaptoPart.com. If the part is found to be defective, we will cover the shipping costs for the replacement part.

How to File a Warranty Claim

To file a warranty claim, please follow these steps:

  1. Contact our customer service team at [insert contact information] to report the issue and initiate a claim.
  2. Provide your order number, proof of purchase, and a detailed description of the defect.
  3. Follow the instructions provided by our customer service team for returning the defective part, if necessary.
  4. Allow for inspection and processing time. We will keep you informed throughout the process and work to resolve your claim as quickly as possible.

Additional Information

For engines and transmissions, please refer to the specific warranty terms provided with those products. If you have any questions or need further assistance, our customer service team is here to help.

Thank you for choosing RaptoPart.com. We value your business and strive to ensure your satisfaction with every purchase.

RAPTOPART.COM WARRANTY CHECK LIST – FOR ENGINES AND TRANMISSIONS

RAPTOPART.COM WARRANTY CHECK LIST – FOR ENGINES AND TRANMISSIONS

We want you to have excellent results with your engine or transmission so it is vital that the below items are completed; without them the warranty is void.

All engines and transmissions have a 3 month warranty (90 days)

In the unlikely event that you have a problem with your engine, transmission, etc. you must provide dated paperwork proving ALL the below items were completed so save all your documentation, invoices, and receipts.  No paper work, no warranty, no exceptions.

Engine Checklist:

  • Transmissions and engines are tested, visually inspected and cleaned. (it is the mechanic’s responsibility to inspect for leaks on hoses or any other parts outside the transmission/engine that could lead to transmission/ engine damage)
  • We are not responsible for improper installation and or labor charges.
  • Turn over engine crankshaft at least 2 full 360° degree turns BEFORE installation (720°).  If this is not done, warranty is automatically voided.
  • Inspect all gaskets and seals.  Replace if necessary.  
  • If you have a timing BELT engine with more than 30,000 miles, you MUST replace the timing belts, tensioners, and components (Complete Timing Belt Kit). We do not warranty timing belts or their components.  Timing chains need not be replaced. 
  • Install the following:  new water pump, new thermostat, new rear main seal, install all new belts, new air filter, new fuel filter, and install and gap new spark plugs.  
  • Change engine oil and replace oil filter. Change oil and filter again after 500 miles of driving. 
  • Add new anti-freeze/coolant. (We don’t require, but highly recommend that you buy a new radiator, or take your old one to a professional radiator shop and have it back flushed, flow tested, leak tested, and “rodded-out” if needed.)
  • After install, change oil at proper intervals in accordance with vehicle manufacturer’s guidelines or no more than every 3,500 miles

 Transmission Checklist:

  • Transmissions and engines are tested, visually inspected and cleaned. (it is the mechanic’s responsibility to inspect for leaks on hoses or any other parts outside the transmission/engine that could lead to transmission/ engine damage)
  • We are not responsible for improper installation and or labor charges.
  • Automatic Transmission – Replace the following with NEW PARTS:  front pump seal, output shaft seal(s), pan gasket, and filter (where applicable, if no filter exists, screen must be cleaned thoroughly).
  • Manual Transmission – Replace the following with NEW PARTS:  external seals, clutch, pressure plate, release bearing.
  • Replace or flush cooler and lines in accordance with the vehicle manufacturer’s guidelines, including any current Technical Service Bulletins that apply.
  • Fill transmission/transaxle to proper level using correct fluids in accordance with the vehicle manufacturer’s guidelines.
    • Honda vehicles require Honda fluid, Toyota vehicles require Toyota fluid, etc.
  • Reset computer codes
  • Adjust shifter mechanisms
  • After install, change transmission fluid at proper intervals in accordance with vehicle manufacturer’s guidelines. (save receipts/invoices)